US and British Companies Spend 28% on Unwanted Software Upgrades

Large US and British companies are facing significant costs and operational risks due to vendor-driven software upgrades, with 95% of respondents saying they paid for upgrades that worsened outcomes. The study found that 84% of senior engineering staff devote time to vendor-mandated changes, and 91% have retired functional hardware to comply with vendors' support deadlines, resulting in average annual costs of $12.87 million.



